Frequently asked questions (FAQ)

GENERAL

What is CD-Keys.co?

CD-Keys.co is a platform that provides sellers and buyers from all around the world with the possibility to trade digital game keys and in-game items at a fair price with no hassle through an innovative platform. You can find more information about Kinguin.net at our dedicated About Us page.

Do I need to have an account to order a product on CD-Keys.co?

Having a registered account is necessary to buy on CD-Keys.co. Once you are logged in, you can choose any product you wish to purchase and just go through our checkout process.

What should I do if I forgot my password?

If you forgot the password to your CD Keys account, you can press Sign Int then Forgot Your Password? and follow the instructions to restore it.

How can I contact Customer Support?

You can contact our Customer Support by clicking here. Therefore, submitting multiple messages without our reply is not recommended, as this will most likely extend response time.

 

MY ORDERS - DELIVERY, PAYMENTS, VERIFICATION

What payment methods are accepted?

We accept the most popular payment methods such as PayPal, credit and debit cards. We are continually working on expanding our list of accepted payment methods.

Who can see my credit card information?

CD Keys doesn't see or store your credit card information. Only the payment services we use can see your credit card information which is necessary for them to process the payment. All pages where you are required to enter your personal or credit card information are secured.

What are payment fees and why do I need to cover them?

All payment operators, such as PayPal, for example, each have their own fees, otherwise known as handling costs for each transaction that you make when placing an order on CD Keys. Depending on the total price of your order and the selected payment operator, charge costs may vary. For more detailed information about the fees, we recommend checking with Help Center/FAQ of the operator that you are currently using.

 

KEYS & STEAM GIFTS

My key / gift is not working. What should I do?

Most importantly, make sure that you’re redeeming the key on a correct platform - checking the name of the product you’ve purchased will help to determine which one is it.

Keep in mind that some products can’t be activated on SteamOriginUplay or Battle.net, but on a developer’s own platform - such keys are usually described as Digital Download.

Next, make sure that the product description doesn’t mention any restrictions that could affect the activation - regional restrictions or other product limitations are always highlighted in the product description.

If the key’s still not working, You can contact our Customer Support by clicking here.

Why did I receive a link instead of the key to the game?

If you have received a link instead of a key, it means that you have ordered a Steam gift. In order to redeem it on your account, please log in to the correct Steam account in your browser and enter the link into the address bar and press Enter. Then, please add the gift to your inventory or directly to your library if you would like to play the game on this account (the game will be bound to your account and you will not be able to give it to someone else). However, if you would like to send the gift to your friend, you have two possibilities:

  • you can add the gift to your inventory and then send it directly to your friend via Steam - this method should be used only in case of games that are not under Valve Anti-Cheat ban.
  • you can send the link to your friend via your e-mail, instant messenger etc. - in this case, please do not enter the link in your browser (especially if you are logged in to your Steam account).

I opened the Steam gift link on the wrong account. What should I do now?

The quickest way to deal with the issue is to accept the gift and add it to your INVENTORY. Afterwards, you will be able to forward it to the desired account. To do that, simply open your Steam inventory, then click on the gift and press send gift button. After that, you'll be able to either select the desired account from your friend list or you will have to enter the e-mail address manually.

If you are unable to add the gift to your inventory and you have no choice but to decline it, or you’ve declined it by mistake, the gift will not be redeemable anymore, because it will return to the merchant's inventory. It is very often caused by the issue associated with the new Valve’s policy regarding VAC-enabled games -  for more information, please go here.

To solve the issue, please click here.

Why is my Windows key not working?

Please bear in mind that most Windows activation issues happen due to improper installation.

We are aware that this installation procedure might be confusing. That's why we have implemented a new Windows feature, which will assist you with most common issues - you can try it out by contacting us via Facebook messenger.

However, if you want to do that on your own, the short guide below should save you some trouble.

Begin by downloading the Windows package. Necessary links for the installation files can be found on the product page in the Activation Details tab.

Also, please keep in mind that since this is an OEM license, this key cannot be used to upgrade or downgrade your operating system - you need to conduct a clean installation.

If you have installed the correct Windows version and you are still unable to make use of your license (for example due to an error 0xC004C008),please use the automated phone activation system, as in most cases this method solves the issue. In order to start the phone activation, please type SLUI 04 in the search box on the taskbar and press Enter. Then follow the instructions on the screen to activate Windows.

If the problem with your key persists, please remember that you can also contact Microsoft Support via Answer Desk. During your chat session you may request their assistance during activation - the Support agent will then establish a connection with your computer and activate the license remotely.

However, if they confirm that you are unable to activate your license due to an issue with the code, then please report the problem to our Customer Support by clicking on the button below:

REPORT A PROBLEM!

Please remember to have these screenshots prepared:

  • The confirmation from MS Live Chat Support that this particular key is indeed unusable,
  • The key entered before the activation,
  • The error message you receive,
  • The details of the current version of your system.
Please make sure that the screenshots are unedited and that the whole screen (including your taskbar with time and date) is visible.

How long until I receive my product code?

Seller must send you the product code from 15 minutes to 1 hour when we receive your payment. If it's taking a bit longer, check your order status and report trade. Please read more in Terms And Conditions (5.16).

Will the game work on my computer?

Always be sure to check the minimum requirements listed on the product's description page and the Activation Details. For any technical problems such as bugs and/or black screens which are not related to the game key itself, please refer to the FAQ on the game developer's website.

Can I return a product?

Already delivered products cannot be returned as stated in our Terms and Conditions (6.8 Forbidden Actions):

CD-Keys.co reserves its right not to accept any returns of already delivered items/game keys.

How can I download Windows after purchasing a key?

There are several ways to do this, depending on which version of Windows you have purchased.

  • Windows 7 and Windows 8.1:

  • Go to this page.

  • Select type: Windows (Final)

  • Select version and edition matching your software key: Windows 7 Professional SP1, Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Ultimate, Windows 8.1 Home, Windows 8.1 Professional

  • Select your desired language

  • Select x32 or x64 version (all product keys work with both versions)

  • Click Download

  • Use the USB installation tool, which is available with detailed instructions here.

  • If needed, download additional language packs here.

 

  • Windows 8: this specific version of Windows is not available for download, which means it has to be installed from a physical media or used with Windows 8.1 installation ISO

 

  • Windows 10:

  • Go to this page.

  • Click the Download tool now button

  • Open the USB/ISO media creation tool

  • Use it to create installation media (detailed instructions are provided under the Using the tool to create installation media tree)

If the key is regionally restricted to EU, does that include Great Britain?

Yes, products restricted to the EU region can be activated in Great Britain as well.

What are RU / Asia VPN keys?

Some game keys or Steam Gifts can only be used in a specific country or region, which is a type of license that’s commonly known as region restricted. Luckily, there is a workaround to this limitation: when using a proxy / VPN client that will redirect your connection to the country to which the key/Gift is restricted, you will be able to activate and play the game regardless. It's a minor drawback, of course, but on the other hand, such keys and Gifts can be purchased at a significantly reduced price.

Currently, this workaround has been tested and verified with various products restricted to Russia and the Asian region. More detailed information about regional restrictions is always provided in the product description.

What's the difference between VPN Activated and VPN Required keys/Gifts?

An excellent question, since there is a very significant difference between the two. VPN Activated keys / Gifts are the ones that require VPN client to be active only for the activation. After the game is successfully redeemed to your account, you don't need to use it anymore.

VPN Required, on the other hand, is a type of key or Gift, which necessitates a use of VPN client at all times. In other words - your connection will have to be redirected using proxy / VPN for both the activation and for playing the game.

The key I bought didn’t activate all of the content it was supposed to. What can I do?

Most importantly, make sure to check the product description where its contents will be listed in more detail. If you can confirm that you’re missing any of the content listed in the product description, report the problem to our Customer Support.

Please remember to provide us with detailed screenshots showcasing games library and a list of add-ons / DLCs / licenses currently activated on your account.

Steam Gifts for games that are covered by VAC ban program can no longer be added to Inventory. - What exactly does that mean and will I be able to use the Gift at all?

The gift will still be usable, of course, but considering the recent change in Valve’s policy regarding Steam Gifts, you have to make sure that the account you are trying to redeem the Gift on doesn’t have the game already added to Games Library. Otherwise, the Gift may become unusable, as you only won’t be able to add it to your Inventory and you can’t add the same game to your Library twice. More details on the mentioned Valve’s policy can be found here and the list of games, here.

I need to take screenshots showing a problem with the key I bought. How can I do it?

The easiest way to take a screenshot is to press Alt + PrntScn combination on your keyboard in order to copy the currently visible screen to the clipboard. Next, open any image editing software, such as Paint, and press Ctrl + V to paste the captured image. Finally, click on the Save button to save the image in a selected location.

It is strongly recommended to provide correct screenshots, as they are crucial to resolving the issue quickly. Please make sure that the following parameters are met:

  • Maximum image resolution is 1920x1080

  • Screenshots are saved in .jpg or .png format

  • If you have a dual-monitor configuration, capture only the primary screen

  • Screenshots are showing the entire desktop, including taskbar with date and time clearly visible

  • The images were not edited in order to cover information

My Steam key is not working and I've already tried every solution. What should I do now?

In a situation like this, the best course of action would be to report the problem to our Customer Support

Please remember to have these screenshots prepared:

  • The key entered into the Steam activation window
     
  • The error message you receive when trying to redeem it
     
  • Steam account licenses and product key activations (click on your account name in the top-right corner -> Account Details -> View licenses and product key activations).
Below you can see an example of correctly taken screenshots.
 

My Steam gift is not working and I've already tried every solution. What should I do?

In a situation like this, the best course of action would be to report the problem to our Customer Support.

Please remember to have these screenshots prepared:

  • The error message you receive when you try to redeem it
     
  • Your Steam games library showing the position where the game would be added
     
  • Your Steam inventory
     
  • Steam account licenses and product key activations (Licenses and subscriptions - click on your account name in the top right corner -> Account Details -> View licenses and product key activations).
Below you can find an example of correctly taken screenshots.
 
 

I’ve redeemed the key on Steam but now the game disappeared from my account. What can I do?

If you can no longer play the game you've previously activated on your account, you should be able to see a notification from Steam about it after logging into your account. 

In a situation like this, the best course of action would be to report the problem to our Customer Support as soon as possible.

Please remember to have these screenshots prepared:

  • With the notification message from Steam Support, informing about the game being removed from your account
     
  • With Games Library with the revoked game details visible
     
  • With Steam account licenses and product key activations (click on your account name in the top-right corner -> Account Details -> View licenses and product key activations)

My Origin key is not working and I've already tried every solution. What should I do?

In a situation like this, the best course of action would be to report the problem to our Customer Support.

Please remember to have these screenshots prepared:

  • The key visible in the activation window and the error message you receive when trying to redeem it
     
  • The Origin games library (please also include the "Filter" tab together with all your games)
Below you can see an example of correctly taken screenshots.
 
 

My Uplay key is not working and I've already tried every solution. What should I do?

In a situation like this, the best course of action would be to report the problem to our Customer Support.

Please remember to have these screenshots prepared:

  • The key entered into the activation window and the error message you receive when trying to activate it
     
  • Your Uplay Account Information. In order to access it, click on your avatar in the top-right corner of the Uplay window and select 'Account Information'. Then, choose 'My Games'. If you have redeemed any keys for the same title in the meantime, please display them as well
Below you can see an example of correctly taken screenshots.
 

My Battle.net key is not working and I've already tried every solution. What should I do?

In a situation like this, the best course of action would be to report the problem to our Customer Support.

Please remember to have these screenshots prepared:

  • The key entered into the activation window and the error message you receive when trying to redeem it
     
  • Your Battle.net account summary
Below you can see an example of a correctly taken screenshot.
 
 

My Rockstar key is not working and I've already tried every solution. What should I do?

In a situation like this, the best course of action would be to report the problem to our Customer Support

Please remember to have these screenshots prepared:

  • The activation page - http://socialclub.rockstargames.com/activate
     
  • The key entered into the activation window and the error message you receive when trying to redeem it
     
  • Your Rockstar's games library - http://socialclub.rockstargames.com/games
Below you can see an example of correctly taken screenshots.
 
 

My GOG key is not working and I've already tried every solution. What should I do?

In a situation like this, the best course of action would be to report the problem to our Customer Support.

Please remember to have these screenshots prepared:

  • The key entered into the activation window and the error message you receive when trying to redeem it
  • Your Games Library on GOG (Account -> Library)
  • Your Orders History section on GOG (Account -> Orders&Settings -> Orders History)
Below you can see an example of a correctly taken screenshot.
 
 

My XBOX key is not working and I've already tried every solution. What should I do?

In a situation like this, the best course of action would be to report the problem to our Customer Support.

Please remember to have these screenshots prepared:

  • The key entered into the activation window (before redeeming it)
     
  • The error message you receive when trying to redeem it
     
  • Transactions History of your XBOX account
     
  • Subscriptions section of your XBOX account
Below you can see an example of a correctly taken screenshot.
 
 

My PSN key is not working and I've already tried every solution. What should I do?

In a situation like this, the best course of action would be to report the problem to our Customer Support.

Please remember to have these screenshots prepared:

  • The key entered into the activation window
     
  • The error message you receive when trying to redeem it
     
  • Transactions History of your PSN account (Account Management -> Account -> Transaction History)
     
  • The "Media" tab from your PSN account (Account Management - > Media -> All Media)
Below you can see an example of correctly taken screenshots.
 
 

MERCHANTS

How do I sell my products on CD Keys?

Simply by clicking on Add Listing button in the dashboard.

IYou can find more details (incl. commission and fees) in Transaction Services Agreement.. Simply fill in game name, if it is not in our platform, click Add Game, select system, type in game name again, click search, then add game, and Add first listing. After this you can fill up all info.

How much information about the product should I include?

After you create a brand new product, it will have to be verified by an administrator, which means that you should provide us with as many details as possible prior to its activation. Any mismatched or missing information might cause complaints from the customers and under the circumstances, they will be automatically entitled to at least a partial refund for misleading product description.

We would also encourage you to check the product description page of your offer after it has been activated. This will help you avoid any future issues with customers.

I've already sold some products but never received any rating. How come?

Each buyer has an option to leave rating regarding every transaction he or she has made. However, good rating is not mandatory and is up to the customer's goodwill.

When can I withdraw my money?

In accordance with our Terms and Conditions, the first payment for a sale of a product will be forwarded to your balance after 30 days pass from the date of the transaction. Once the money is available in your balance, you can request a withdrawal in the system.

How and when will I receive my money?

Payouts are usually done once a week and only in Euros. Payouts can be issued via: PayPal or sent as a bank transfer. Please note that the minimum payout amount for PayPal is €50, whereas for a bank transfer it’s €100. More details here.

How can I change the price on one of my active listings?

In order to change the price of your listing, go to the Profile tab, click on the Listings tab and then select game and press the Edit button  Once you set the desired price, click Save Listings.

I’ve received a negative rating from the customer. Can I do anything about it?

In case you've received a negative feedback which has been already approved of and you'd like to amend it or maybe even provide some compensation for the customer, please Contact us regarding the matter.